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Ahoé · “home” in Mina and Ewe

Every hotel can become a home.

We help hotels, resorts and guesthouses across West Africa deliver service that is consistent, warm and worthy of five stars — through audits, written service standards and team training.

Request a quality auditExplore our services
/100
a measurable service score
Top 10
issues ranked by impact
48 h
to the first fixes
60 d
of roadmap

The problem

“Welcoming, but inconsistent.” The review nobody wants to read.

Service quality drives reviews, and reviews drive revenue. Yet very few consultants in the region work on it.

  • Service varies by shift and by person.
  • Standards are written down nowhere.
  • Staff turn over often, and training starts from zero again.
  • Reviews stay stuck on “welcoming but inconsistent”.
  • Guests do not come back.

Our services

Start with the audit. Go as far as you need.

Every engagement produces something concrete: a score, a report, SOPs or a training plan.

01
Starting point

Service quality audit

Three to seven days on site: a mystery-guest stay, team observation, the guest journey, cleanliness and atmosphere, food and beverage, and an analysis of reviews and complaints.

  • A score out of 100
  • The 10 priority issues
  • Quick wins within 48 hours
  • A 30 to 60-day roadmap
On quoteRequest an audit
  • 02

    Guest experience

    Mapping the guest journey from booking to departure, removing friction points, service scripts and experience standards.

    Request a quote
  • 03

    Service standards and SOPs

    The full kit: front desk, housekeeping, restaurant, complaints, shift handover, cleaning checklists and an implementation guide for managers.

    Request a quote
  • 04

    Training and coaching

    Soft skills, guest communication, upselling, cross-cultural hosting, consistency under pressure, and a follow-up assessment.

    Request a quote
  • 05

    Transformation programme

    Audit, SOPs, guest experience, manager and staff training, then follow-up supervision. A shared-success fee model is available.

    Request a quote
  • +

    NGO-ready hotel

    Seminar and workshop packages, institutional invoicing and proformas, group check-in, and safety procedures. Available as an option on any engagement.

    Request a quote

Every engagement is quoted individually: scope and price depend on the size of your property and on what you want to change. Tell us where you stand and we will reply within 48 hours.

Sample
  • Staff attitude78
  • Service consistency61
  • Cleanliness84
  • Guest journey70
  • Complaint handling58
  • Food and beverage74

The audit report

Your service, measured out of 100.

Six scored categories, the ten issues costing you the most reviews, and what your team can fix this week.

Request a quality audit

Our method

Five steps, from the first call to follow-up.

  1. 01

    Discovery call

    Thirty minutes to understand your property. Free, no commitment.

  2. 02

    On-site audit

    Three to seven days with you: mystery guest, observation, the full journey.

  3. 03

    Score and report

    A score out of 100 and your priorities, presented to your leadership.

  4. 04

    Standards and training

    Written SOPs, trained teams, equipped managers.

  5. 05

    Follow-up

    We measure progress with you, over time.

Service specialists, not generalists.

Why Ahoé

  • 100% service quality

    We don't sell construction, marketing or finance. Only what drives your reviews.

  • A traveller's eye

    Years spent arranging stays for NGOs and international delegations.

  • Cross-cultural hosting

    West African hospitality meets international standards.

  • Concrete deliverables

    A score, a report, SOPs, a training plan. Never vague advice.

  • A shared-success model

    50% on order, the rest in stages, plus an optional performance bonus tied to your measured results.

Portrait to come

The founder

Théophilia Adjenou

“I spent years arranging travel for NGOs and delegations. I know what demanding guests expect from a hotel.”

Ahoé means “home”. I founded this practice so that every property in the region can give its guests, local or international, the feeling of being at home.

Founder, hospitality consultant

Results

Our first client cases are coming.

Awaiting pilot properties

We will publish the measured results of our first engagements here: guest satisfaction, review rating and check-in time, recorded before and after. Nothing will be published before it has been measured.

Guest satisfaction
Awaiting pilot properties

before → after

Review rating
Awaiting pilot properties

before → after

Check-in time
Awaiting pilot properties

before → after

Become a pilot property

Resources

Advice for hoteliers

Short, practical articles, coming soon. Sign up to get them as they are published.

  • Guest reviews

    5 service mistakes that cost hotels reviews

    Coming soon
  • Teams

    Keeping service consistent from one shift to the next

    Coming soon
  • NGO clients

    What NGOs expect from a hotel

    Coming soon
Get notified of new articles

Coming soon

The Ahoé service quality tracker

Track your service scores, your SOPs and your training in one place. Leave your email and we'll tell you when it opens.

Request a quote

Request your quote.

Tell us where you stand. We reply within 48 hours with a costed proposal, after a 30-minute discovery call that is free and carries no commitment.

What happens next

  1. A reply within 48 hoursWe read every request ourselves. You get an answer from a person, not an automated acknowledgement.
  2. A 30-minute discovery callFree, no commitment. We get to know your property, your teams, and what is going wrong today.
  3. A costed proposalScope, deliverables, timeline and price, in writing. You decide from there.

Quality begins at home